|
|
1552 |
15942 |
1 |
291 |
P
|
Ok ACK: BY Ashar and Usman |
Issue |
Ashar will perform configuration |
IBM |
24-Dec-2025 |
|
|
|
|
1546 |
15942 |
1 |
285 |
P
|
Ok Invoice |
NIL |
|
IBM |
22-Dec-2025 |
|
|
|
|
1536 |
15942 |
1 |
118 |
P
|
ok |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1537 |
15942 |
1 |
118 |
P
|
ok 1-333665124445 Line Itms1 |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1538 |
15942 |
1 |
118 |
P
|
ok 1-333665124445 Line Itms2 |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1539 |
15942 |
1 |
118 |
P
|
ok 1-333665124445 invoice Items |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1540 |
15942 |
1 |
118 |
P
|
ok |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1541 |
15942 |
1 |
118 |
P
|
ok |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1542 |
15942 |
1 |
116 |
P
|
ok 1-333665170612 items |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1543 |
15942 |
1 |
116 |
P
|
ok 1-333665170612 |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
1544 |
15942 |
1 |
116 |
P
|
ok 1-333665170612 cbs item charged |
NIL |
|
IBM |
17-Dec-2025 |
|
|
|
|
531 |
15942 |
1 |
283 |
P
|
Ok Invoice |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
532 |
15942 |
1 |
283 |
P
|
Ok package |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
533 |
15942 |
1 |
283 |
P
|
Ok |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
1531 |
15942 |
1 |
281 |
P
|
Ok |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
1532 |
15942 |
1 |
281 |
P
|
Ok |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
1533 |
15942 |
1 |
278 |
P
|
Ok Invoice |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
1534 |
15942 |
1 |
278 |
P
|
Ok values |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
1535 |
15942 |
1 |
278 |
P
|
Ok Charge Item Details |
NIL |
|
IBM |
16-Dec-2025 |
|
|
|
|
529 |
15942 |
1 |
179 |
P
|
ok |
NIL |
nil |
IBM |
15-Dec-2025 |
|
|
|
|
530 |
15942 |
1 |
282 |
P
|
1-333664535301 XDSL (TC 282) |
NIL |
|
IBM |
15-Dec-2025 |
|
|
|
|
331 |
15942 |
1 |
179 |
P
|
ok |
ok |
|
IBM |
12-Dec-2025 |
|
|
|
|
340 |
15942 |
1 |
188 |
P
|
ok |
ok |
|
IBM |
12-Dec-2025 |
|
|
|
|
388 |
15942 |
1 |
256 |
P
|
ok |
ok |
|
IBM |
12-Dec-2025 |
|
|
|
|
385 |
15942 |
1 |
252 |
P
|
Will Test in Production |
ok |
|
IBM |
12-Dec-2025 |
|
|
|
|
456 |
15942 |
1 |
356 |
P
|
remove the extra full stop after 10 Mbps |
Issue |
|
WCT |
12-Dec-2025 |
|
|
|
|
458 |
15942 |
1 |
358 |
P
|
Pass remove extra bullet point, and special characters in the middle of the commercial name |
ok |
|
WCT |
12-Dec-2025 |
|
|
|
|
460 |
15942 |
1 |
360 |
P
|
ok |
ok |
|
WCT |
12-Dec-2025 |
|
|
|
|
493 |
15942 |
1 |
395 |
P
|
ok |
ok |
|
WCT |
11-Dec-2025 |
|
|
|
|
494 |
15942 |
1 |
396 |
P
|
ok |
ok |
|
WCT |
11-Dec-2025 |
|
|
|
|
399 |
15942 |
1 |
290 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
339 |
15942 |
1 |
187 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
341 |
15942 |
1 |
190 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
342 |
15942 |
1 |
194 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
343 |
15942 |
1 |
195 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
330 |
15942 |
1 |
178 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
303 |
15942 |
1 |
128 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
304 |
15942 |
1 |
130 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
317 |
15942 |
1 |
155 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
318 |
15942 |
1 |
166 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
229 |
15942 |
1 |
26 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
230 |
15942 |
1 |
27 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
231 |
15942 |
1 |
28 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
232 |
15942 |
1 |
29 |
P
|
ok |
ok |
|
IBM |
11-Dec-2025 |
|
|
|
|
522 |
15942 |
1 |
424 |
P
|
ok |
ok |
|
WCT |
11-Dec-2025 |
|
|
|
|
523 |
15942 |
1 |
425 |
P
|
ok |
ok |
|
WCT |
10-Dec-2025 |
|
|
|
|
524 |
15942 |
1 |
426 |
P
|
ok |
ok |
|
WCT |
10-Dec-2025 |
|
|
|
|
525 |
15942 |
1 |
427 |
P
|
ok |
ok |
|
WCT |
10-Dec-2025 |
|
|
|
|
526 |
15942 |
1 |
428 |
P
|
ok |
ok |
|
WCT |
10-Dec-2025 |
|
|
|
|
527 |
15942 |
1 |
429 |
P
|
ok |
ok |
|
WCT |
10-Dec-2025 |
|
|
|
|
528 |
15942 |
1 |
430 |
P
|
ok |
ok |
|
WCT |
10-Dec-2025 |
|
|
|
|
238 |
15942 |
1 |
35 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
370 |
15942 |
1 |
225 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
371 |
15942 |
1 |
227 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
368 |
15942 |
1 |
223 |
F
|
Fail: Calculated Values not matched |
Issue |
|
IBM |
10-Dec-2025 |
|
|
|
|
375 |
15942 |
1 |
232 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
414 |
15942 |
1 |
314 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
415 |
15942 |
1 |
315 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
416 |
15942 |
1 |
316 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
417 |
15942 |
1 |
317 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
418 |
15942 |
1 |
318 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
419 |
15942 |
1 |
319 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
420 |
15942 |
1 |
320 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
421 |
15942 |
1 |
321 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
422 |
15942 |
1 |
322 |
P
|
ok |
ok |
|
IBM |
10-Dec-2025 |
|
|
|
|
521 |
15942 |
1 |
423 |
P
|
ok |
ok |
|
WCT |
10-Dec-2025 |
|
|
|
|
484 |
15942 |
1 |
386 |
P
|
Query: Kindly advise the procedure for bulk disabling the communication services (Email, SMS, WhatsApp) |
ok |
|
WCT |
09-Dec-2025 |
|
|
|
|
486 |
15942 |
1 |
388 |
P
|
ok |
ok |
|
WCT |
09-Dec-2025 |
|
|
|
|
488 |
15942 |
1 |
390 |
P
|
ok |
ok |
|
WCT |
09-Dec-2025 |
|
|
|
|
441 |
15942 |
1 |
341 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
442 |
15942 |
1 |
342 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
429 |
15942 |
1 |
329 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
369 |
15942 |
1 |
224 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
384 |
15942 |
1 |
246 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
386 |
15942 |
1 |
254 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
387 |
15942 |
1 |
255 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
409 |
15942 |
1 |
309 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
410 |
15942 |
1 |
310 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
411 |
15942 |
1 |
311 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
412 |
15942 |
1 |
312 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
413 |
15942 |
1 |
313 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
364 |
15942 |
1 |
218 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
273 |
15942 |
1 |
70 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
274 |
15942 |
1 |
71 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
281 |
15942 |
1 |
82 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
282 |
15942 |
1 |
83 |
P
|
ok |
ok |
|
IBM |
09-Dec-2025 |
|
|
|
|
354 |
15942 |
1 |
208 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
355 |
15942 |
1 |
209 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
357 |
15942 |
1 |
211 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
344 |
15942 |
1 |
198 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
294 |
15942 |
1 |
108 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
295 |
15942 |
1 |
109 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
404 |
15942 |
1 |
304 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
405 |
15942 |
1 |
305 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
406 |
15942 |
1 |
306 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
407 |
15942 |
1 |
307 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
408 |
15942 |
1 |
308 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
396 |
15942 |
1 |
275 |
P
|
ok |
ok |
|
IBM |
08-Dec-2025 |
|
|
|
|
400 |
15942 |
1 |
292 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
401 |
15942 |
1 |
293 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
376 |
15942 |
1 |
235 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
377 |
15942 |
1 |
236 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
378 |
15942 |
1 |
237 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
379 |
15942 |
1 |
238 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
380 |
15942 |
1 |
239 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
381 |
15942 |
1 |
240 |
P
|
Validated in Post Deployment Testing of Test Case # 123
Test Order # 1-368279552157 |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
382 |
15942 |
1 |
241 |
P
|
Validated in Post Deployment Testing of Test Case # 123
Test Order # 1-368242823656
|
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
383 |
15942 |
1 |
242 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
398 |
15942 |
1 |
277 |
P
|
this case is already validated over email by Faisal Alam on 26-05-2025
There is no change in process and it is compatible with Advance billing framework as already informed in Phase1 |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
433 |
15942 |
1 |
333 |
P
|
UATsuccessfuly executed on 14th Oct-2025 and acknowledged by Mr. Shafae and Faizan |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
434 |
15942 |
1 |
334 |
P
|
UATsuccessfuly executed on 14th Oct-2025 and acknowledged by Mr. Shafae and Faizan
Ops team identfied this part and get implemented |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
435 |
15942 |
1 |
335 |
P
|
UATsuccessfuly executed on 14th Oct-2025 and acknowledged by Mr. Shafae and Faizan |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
436 |
15942 |
1 |
336 |
P
|
UATsuccessfuly executed on 14th Oct-2025 and acknowledged by Mr. Shafae and Faizan |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
444 |
15942 |
1 |
344 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
445 |
15942 |
1 |
345 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
446 |
15942 |
1 |
346 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
448 |
15942 |
1 |
348 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
449 |
15942 |
1 |
349 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
450 |
15942 |
1 |
350 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
452 |
15942 |
1 |
352 |
P
|
A complete History Log must exist for all configuration changes. |
Issue |
|
WCT |
05-Dec-2025 |
|
|
|
|
453 |
15942 |
1 |
353 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
454 |
15942 |
1 |
354 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
465 |
15942 |
1 |
367 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
466 |
15942 |
1 |
368 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
467 |
15942 |
1 |
369 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
468 |
15942 |
1 |
370 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
469 |
15942 |
1 |
371 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
470 |
15942 |
1 |
372 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
489 |
15942 |
1 |
391 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
490 |
15942 |
1 |
392 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
491 |
15942 |
1 |
393 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
492 |
15942 |
1 |
394 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
519 |
15942 |
1 |
421 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
520 |
15942 |
1 |
422 |
P
|
ok |
ok |
|
WCT |
05-Dec-2025 |
|
|
|
|
319 |
15942 |
1 |
167 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
320 |
15942 |
1 |
168 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
321 |
15942 |
1 |
169 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
322 |
15942 |
1 |
170 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
323 |
15942 |
1 |
171 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
324 |
15942 |
1 |
172 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
325 |
15942 |
1 |
173 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
326 |
15942 |
1 |
174 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
327 |
15942 |
1 |
175 |
P
|
ok |
ok |
|
IBM |
05-Dec-2025 |
|
|
|
|
311 |
15942 |
1 |
139 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
312 |
15942 |
1 |
140 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
313 |
15942 |
1 |
141 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
314 |
15942 |
1 |
142 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
315 |
15942 |
1 |
143 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
316 |
15942 |
1 |
144 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
347 |
15942 |
1 |
201 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
348 |
15942 |
1 |
202 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
349 |
15942 |
1 |
203 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
350 |
15942 |
1 |
204 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
351 |
15942 |
1 |
205 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
352 |
15942 |
1 |
206 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
353 |
15942 |
1 |
207 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
358 |
15942 |
1 |
212 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
359 |
15942 |
1 |
213 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
360 |
15942 |
1 |
214 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
361 |
15942 |
1 |
215 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
362 |
15942 |
1 |
216 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
363 |
15942 |
1 |
217 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
356 |
15942 |
1 |
210 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
365 |
15942 |
1 |
219 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
366 |
15942 |
1 |
220 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
367 |
15942 |
1 |
221 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
372 |
15942 |
1 |
228 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
373 |
15942 |
1 |
229 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
374 |
15942 |
1 |
230 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
214 |
15942 |
1 |
8 |
P
|
ok |
nil |
|
IBM |
04-Dec-2025 |
|
|
|
|
395 |
15942 |
1 |
273 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
389 |
15942 |
1 |
257 |
P
|
ok |
ok |
|
IBM |
04-Dec-2025 |
|
|
|
|
507 |
15942 |
1 |
409 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
508 |
15942 |
1 |
410 |
P
|
Need to the change the URL for better customer experience |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
509 |
15942 |
1 |
411 |
P
|
Add "Rs." before the Bill Amount |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
510 |
15942 |
1 |
412 |
P
|
Bill amount format is different than the rest of the email |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
511 |
15942 |
1 |
413 |
P
|
Clicking on the link is not openning the URL, it is making an automated reply. Open link Button is not active kindly check |
Issue |
|
WCT |
03-Dec-2025 |
|
|
|
|
512 |
15942 |
1 |
414 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
513 |
15942 |
1 |
415 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
514 |
15942 |
1 |
416 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
515 |
15942 |
1 |
417 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
516 |
15942 |
1 |
418 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
517 |
15942 |
1 |
419 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
518 |
15942 |
1 |
420 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
471 |
15942 |
1 |
373 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
473 |
15942 |
1 |
375 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
475 |
15942 |
1 |
377 |
P
|
ok |
ok |
|
WCT |
03-Dec-2025 |
|
|
|
|
221 |
15942 |
1 |
18 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
222 |
15942 |
1 |
19 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
223 |
15942 |
1 |
20 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
224 |
15942 |
1 |
21 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
225 |
15942 |
1 |
22 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
226 |
15942 |
1 |
23 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
227 |
15942 |
1 |
24 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
228 |
15942 |
1 |
25 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
239 |
15942 |
1 |
36 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
218 |
15942 |
1 |
15 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
219 |
15942 |
1 |
16 |
P
|
ok |
ok |
|
IBM |
03-Dec-2025 |
|
|
|
|
215 |
15942 |
1 |
9 |
P
|
ok |
nil |
|
IBM |
02-Dec-2025 |
|
|
|
|
213 |
15942 |
1 |
7 |
P
|
ok |
nil |
|
IBM |
02-Dec-2025 |
|
|
|
|
210 |
15942 |
1 |
4 |
P
|
ok |
nil |
|
IBM |
02-Dec-2025 |
|
|
|
|
253 |
15942 |
1 |
50 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
254 |
15942 |
1 |
51 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
255 |
15942 |
1 |
52 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
256 |
15942 |
1 |
53 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
257 |
15942 |
1 |
54 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
258 |
15942 |
1 |
55 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
259 |
15942 |
1 |
56 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
260 |
15942 |
1 |
57 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
261 |
15942 |
1 |
58 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
262 |
15942 |
1 |
59 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
263 |
15942 |
1 |
60 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
264 |
15942 |
1 |
61 |
F
|
Email Content is not valid, subscribers devices[IPTV} PCGA issue |
Issue |
|
IBM |
02-Dec-2025 |
|
|
|
|
308 |
15942 |
1 |
136 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
476 |
15942 |
1 |
378 |
P
|
package speed is missing "Mbps". |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
477 |
15942 |
1 |
379 |
P
|
ok |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
478 |
15942 |
1 |
380 |
P
|
ok |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
479 |
15942 |
1 |
381 |
P
|
ok |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
480 |
15942 |
1 |
382 |
P
|
ok |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
481 |
15942 |
1 |
383 |
P
|
ok |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
482 |
15942 |
1 |
384 |
P
|
ok |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
474 |
15942 |
1 |
376 |
F
|
Failed due to email received with extra parameters of VAS is received in the email |
Issue |
|
WCT |
02-Dec-2025 |
|
|
|
|
472 |
15942 |
1 |
374 |
P
|
Content is ok however package speed is missing "Mbps" |
ok |
|
WCT |
02-Dec-2025 |
|
|
|
|
423 |
15942 |
1 |
323 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
424 |
15942 |
1 |
324 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
425 |
15942 |
1 |
325 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
437 |
15942 |
1 |
337 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
438 |
15942 |
1 |
338 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
439 |
15942 |
1 |
339 |
P
|
ok |
ok |
|
IBM |
02-Dec-2025 |
|
|
|
|
397 |
15942 |
1 |
276 |
P
|
Validation Completed on 6th Oct-2025 and Acknowledged by Mr. Akbar
Case # 37 |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
455 |
15942 |
1 |
355 |
P
|
ok |
ok |
|
WCT |
01-Dec-2025 |
|
|
|
|
457 |
15942 |
1 |
357 |
P
|
Content is ok and received once, kindly confirm what is DSL modem" and IPTV is mentioned twice |
Issue |
|
WCT |
01-Dec-2025 |
|
|
|
|
459 |
15942 |
1 |
359 |
P
|
ok |
ok |
|
WCT |
01-Dec-2025 |
|
|
|
|
309 |
15942 |
1 |
137 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
310 |
15942 |
1 |
138 |
P
|
Obs: 4:24pm |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
298 |
15942 |
1 |
117 |
F
|
1) Wrong STB charges are sent from CRM to CBS.
2) During Restoration of 3P order, New Device type ATV Is selected. However, When order is reached to WFRA, old STB was auto tagged and it is categorized as ATV which in actual is STB (not ATV). |
Issue |
|
IBM |
01-Dec-2025 |
|
|
|
|
307 |
15942 |
1 |
135 |
P
|
5:15pm Monitoring should be required for its status |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
246 |
15942 |
1 |
43 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
247 |
15942 |
1 |
44 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
248 |
15942 |
1 |
45 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
249 |
15942 |
1 |
46 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
250 |
15942 |
1 |
47 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
251 |
15942 |
1 |
48 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
252 |
15942 |
1 |
49 |
P
|
ok |
ok |
|
IBM |
01-Dec-2025 |
|
|
|
|
267 |
15942 |
1 |
64 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
268 |
15942 |
1 |
65 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
288 |
15942 |
1 |
100 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
284 |
15942 |
1 |
85 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
271 |
15942 |
1 |
68 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
272 |
15942 |
1 |
69 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
300 |
15942 |
1 |
125 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
290 |
15942 |
1 |
104 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
291 |
15942 |
1 |
105 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
245 |
15942 |
1 |
42 |
P
|
Kindly advise the procedure for bulk disabling the communication services (Email, SMS, WhatsApp) |
Issue |
|
IBM |
28-Nov-2025 |
|
|
|
|
302 |
15942 |
1 |
127 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
443 |
15942 |
1 |
343 |
P
|
Dynamic value need to be chnaged from PTCL to PTCL DSL or PTCL Copper |
ok |
|
WCT |
28-Nov-2025 |
|
|
|
|
506 |
15942 |
1 |
408 |
P
|
ok |
ok |
|
WCT |
28-Nov-2025 |
|
|
|
|
502 |
15942 |
1 |
404 |
P
|
ok |
ok |
|
WCT |
28-Nov-2025 |
|
|
|
|
504 |
15942 |
1 |
406 |
P
|
ok |
ok |
|
WCT |
28-Nov-2025 |
|
|
|
|
451 |
15942 |
1 |
351 |
P
|
ok |
ok |
|
WCT |
28-Nov-2025 |
|
|
|
|
447 |
15942 |
1 |
347 |
P
|
SMS was received with the same content, but the email was received with different |
ok |
|
WCT |
28-Nov-2025 |
|
|
|
|
427 |
15942 |
1 |
327 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
428 |
15942 |
1 |
328 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
431 |
15942 |
1 |
331 |
P
|
ok |
ok |
|
IBM |
28-Nov-2025 |
|
|
|
|
432 |
15942 |
1 |
332 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
430 |
15942 |
1 |
330 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
426 |
15942 |
1 |
326 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
505 |
15942 |
1 |
407 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
503 |
15942 |
1 |
405 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
496 |
15942 |
1 |
398 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
498 |
15942 |
1 |
400 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
500 |
15942 |
1 |
402 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
501 |
15942 |
1 |
403 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
461 |
15942 |
1 |
362 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
463 |
15942 |
1 |
364 |
F
|
The email was received, but product subscription details are missing |
Issue |
|
WCT |
27-Nov-2025 |
|
|
|
|
464 |
15942 |
1 |
366 |
P
|
ok |
ok |
|
WCT |
27-Nov-2025 |
|
|
|
|
292 |
15942 |
1 |
106 |
P
|
needs to be verified along with SHOQ, as it is dependent on the same validation flow |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
293 |
15942 |
1 |
107 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
296 |
15942 |
1 |
110 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
297 |
15942 |
1 |
111 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
279 |
15942 |
1 |
76 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
280 |
15942 |
1 |
77 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
275 |
15942 |
1 |
72 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
276 |
15942 |
1 |
73 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
285 |
15942 |
1 |
86 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
286 |
15942 |
1 |
87 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
287 |
15942 |
1 |
92 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
289 |
15942 |
1 |
102 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
265 |
15942 |
1 |
62 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
266 |
15942 |
1 |
63 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
211 |
15942 |
1 |
5 |
P
|
ok |
nil |
|
IBM |
27-Nov-2025 |
|
|
|
|
212 |
15942 |
1 |
6 |
P
|
ok |
nil |
|
IBM |
27-Nov-2025 |
|
|
|
|
208 |
15942 |
1 |
2 |
P
|
ok |
nil |
|
IBM |
27-Nov-2025 |
|
|
|
|
209 |
15942 |
1 |
3 |
P
|
ok |
nil |
|
IBM |
27-Nov-2025 |
|
|
|
|
235 |
15942 |
1 |
32 |
P
|
The adjusted amount is not displaying on the invoice. It should be displayed on the invoice. |
Issue |
|
IBM |
27-Nov-2025 |
|
|
|
|
240 |
15942 |
1 |
37 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
217 |
15942 |
1 |
14 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
237 |
15942 |
1 |
34 |
P
|
The SRs should be look after who remain on pending statue due to an error |
Issue |
|
IBM |
27-Nov-2025 |
|
|
|
|
242 |
15942 |
1 |
39 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
243 |
15942 |
1 |
40 |
P
|
ok |
ok |
|
IBM |
27-Nov-2025 |
|
|
|
|
244 |
15942 |
1 |
41 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
236 |
15942 |
1 |
33 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
220 |
15942 |
1 |
17 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
233 |
15942 |
1 |
30 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
234 |
15942 |
1 |
31 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
269 |
15942 |
1 |
66 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
270 |
15942 |
1 |
67 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
283 |
15942 |
1 |
84 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
277 |
15942 |
1 |
74 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
278 |
15942 |
1 |
75 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
305 |
15942 |
1 |
133 |
P
|
The system is returning incomplete statuses for certain cases where the IPTV status should be updated only after the billing process is completed. If the billing process is not finished, the status should not update.
|
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
306 |
15942 |
1 |
134 |
P
|
Get IPTV Equipment Info” action should not require manual clicking. The device status must sync automatically, similar to how other services handle data synchronization.
|
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
483 |
15942 |
1 |
385 |
P
|
ok |
ok |
|
WCT |
26-Nov-2025 |
|
|
|
|
499 |
15942 |
1 |
401 |
P
|
ok |
ok |
|
WCT |
26-Nov-2025 |
|
|
|
|
497 |
15942 |
1 |
399 |
P
|
Format of email is not correct |
ok |
|
WCT |
26-Nov-2025 |
|
|
|
|
495 |
15942 |
1 |
397 |
P
|
ok |
ok |
|
WCT |
26-Nov-2025 |
|
|
|
|
487 |
15942 |
1 |
389 |
P
|
ok |
ok |
|
WCT |
26-Nov-2025 |
|
|
|
|
485 |
15942 |
1 |
387 |
P
|
format need to be correct |
ok |
|
WCT |
26-Nov-2025 |
|
|
|
|
440 |
15942 |
1 |
340 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
402 |
15942 |
1 |
294 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
390 |
15942 |
1 |
258 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
391 |
15942 |
1 |
259 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
392 |
15942 |
1 |
260 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
393 |
15942 |
1 |
261 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
394 |
15942 |
1 |
262 |
P
|
ok |
ok |
|
IBM |
26-Nov-2025 |
|
|
|
|
403 |
15942 |
1 |
295 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
462 |
15942 |
1 |
363 |
F
|
Email received but Email content and sequence Is not |
Issue |
|
WCT |
24-Nov-2025 |
|
|
|
|
301 |
15942 |
1 |
126 |
P
|
1-333660567838 |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
299 |
15942 |
1 |
124 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
328 |
15942 |
1 |
176 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
329 |
15942 |
1 |
177 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
345 |
15942 |
1 |
199 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
346 |
15942 |
1 |
200 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
332 |
15942 |
1 |
180 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
333 |
15942 |
1 |
181 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
334 |
15942 |
1 |
182 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
335 |
15942 |
1 |
183 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
336 |
15942 |
1 |
184 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
337 |
15942 |
1 |
185 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
338 |
15942 |
1 |
186 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
241 |
15942 |
1 |
38 |
P
|
ok |
ok |
|
IBM |
24-Nov-2025 |
|
|
|
|
207 |
15942 |
1 |
1 |
P
|
Whenever the configuration is enabled or disabled, there must be a conversation (message/notification) |
Issue |
|
IBM |
24-Nov-2025 |
|
|
|
|
216 |
15942 |
1 |
13 |
P
|
Verify if it is allowed to Configure Division in the matrix (for IT Ops team),A complete History Log must exist for all configuration changes. |
Issue |
|
IBM |
24-Nov-2025 |
|
|